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Uptime Guarantee

WHAT IS YOUR UPTIME GUARANTEE

Asporea Hosting services are solid and we offer a 99.9% uptime guarantee. After investigation we will offer you a credit for downtime experienced where your network or infrastructure downtime is not related to:

  • Planned or critical maintenance
  • A Distributed denial of service attack (DDoS)
  • Installation of software by the customer that disrupts the server’s operating system
  • Software related issues e.g. PHP, NGINX, Apache, Lightspeed upgrade or Security modification.

WHAT SERVICE CREDIT IS OFFERED?

When eligible, the service credit offered is calculated as a percentage of your monthly cost for the impacted service as shown: