Why this page exists
Trust is earned by being clear up front. This page explains how Asporea works in Hong Kong, what you can expect from us, and what we expect from you. If anything here feels unclear, tell us and we will fix it.
Who we are and how to reach us
Asporea Consulting Limited is a web design, WordPress and WooCommerce studio based in Central. We combine practical design, clean development and steady care so your site is easy to use and ready to transact.
Address: Suite C, Level 7, World Trust Tower, 50 Stanley St, Central, Hong Kong
Phone: +852 8198 0031
Enquiries: use the Enquiries form on our site or call the number above
Support: submit a Support request via our site. English-based support only
Company details: Registration No. 2336109. Registered since 2016.
What we do
We design and build new websites, improve existing WordPress sites and provide ongoing care. Typical work includes UX and content improvements, theme and plugin development, speed and Core Web Vitals fixes, accessibility updates, troubleshooting and small enhancements. We also help with analytics, SEO housekeeping and structured data so your content is easier to find and trust.
How we work
Every project starts with a short scoping call to understand goals and constraints. We then confirm scope, deliverables, timeframes and price in writing. For new clients we take a 50 percent deposit before we begin. We work in small, transparent iterations so you can see steady progress. You will know what is next, what is done, and where your budget sits.
Quality and security standards
We build with a bias for maintainability. That means child themes when appropriate, minimal plugin bloat, clean code and a preference for solutions your team can live with. On security, we keep core, theme and plugins current, encourage strong passwords and multi-factor authentication, and remove unused software. If you suspect a compromise, contact Support immediately and we will prioritise containment and recovery.
Privacy and data handling
We comply with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO). We collect only the information needed to deliver services, store it securely and never sell it. Access to your site and data is restricted to people who need it for the work. We will ask before storing credentials in our vault and we remove access on project completion unless you retain us for ongoing support. View our Privacy Statement.
Accessibility commitments
Good accessibility helps everyone. We aim for WCAG 2.1 AA-aligned outcomes wherever feasible within scope. That includes readable type, proper colour contrast, semantic headings, focus states, alt text and sensible keyboard navigation. If you need a formal accessibility audit, we can provide one or work with a specialist partner.
Support SLAs and response times
Support is provided by email or the Support form so there is a clear trail.
Business hours: Monday to Friday, 9.00 to 18.00 HKT.
Standard requests: acknowledged within 30 minutes in business hours, work begins within one business day.
Emergency requests affecting availability or security: acknowledged and actioned within 30 minutes, 24×7. If an issue needs extra investigation, we will explain what we are doing and when you will hear from us next.
Emergency support
We offer out-of-hours and emergency support. Emergency work is charged at double time with a two-hour minimum. This reflects the disruption and the need to pull senior people into the problem quickly. If you believe you have an emergency, add EMERGENCY to your subject line and describe the impact in one sentence.
Ownership of work and intellectual property
You own the work we create for you on delivery and payment, excluding third-party assets that have their own licences. We may use vetted subcontractors where it makes sense. They are bound by the same confidentiality and quality standards we follow.
Revisions and change requests
Most fixed-price engagements include two rounds of revisions aligned to the agreed scope. Additional revisions or new features are billed on a time and materials basis at our current rates. We will confirm effort and cost before we proceed so there are no surprises.
Payments, deposits and invoicing
New clients pay a 50 percent deposit to commence work. For clients with accounts in good standing, the deposit can be waived unless there are large up-front costs. Invoices are issued in HKD and are due on receipt unless otherwise agreed. We accept standard electronic payment methods.
Late payments and cancellations
If an invoice is 15 days overdue we may apply interest at the current bank rate. At 30 days overdue services may be suspended. At 45 days we reserve the right to terminate the engagement. Deposits are non-refundable once work has commenced as they cover resource allocation and preparatory effort.
Hosting and third-party services
We provide managed hosting and domains through Asporea so you have one accountable team for site and hosting. If you prefer another provider, we can recommend and set up reputable options in Hong Kong or overseas. We will be transparent about who provides what so you always know where your site lives and who supports which part.
Backups and website care
Backups are essential. Our Care Plans include scheduled backups, updates, security checks and small fixes each month. If you prefer to manage this yourself or through your host, we will help set up a sensible backup routine and test a restore so you are confident it works.
SEO, performance and analytics
We optimise pages for clarity and speed first. That means tidy templates, compressed media, explicit image dimensions and lazy loading where appropriate. We implement structured data where it adds value and set up privacy-respecting analytics so you can track what matters. We do not guarantee rankings. We do guarantee steady, transparent improvement work.
Incident handling and communication
If something breaks, we act first and explain next. We restore service as quickly as possible, then send a short summary of what happened, what we changed and what we recommend to reduce the chance of repeat issues. Where the cause sits with a third party, we will help you liaise with them.
Complaints and dispute resolution
If you are unhappy, submit a Support request with the background and the outcome you want. We will review, respond and seek to resolve it quickly. If we cannot agree, we will suggest mediation before anyone considers formal action.
Changes to this page
We review this page periodically and update it when our practices or the law change. We will note the date below and email material changes to active clients.
Last updated: 20 November 2025
